We strive to provide you with high-quality natural and organic himalayan products. However, we understand that there may be instances when you need to return or seek a refund for your purchase. This Return and Refund Policy outlines the guidelines and procedures for handling such situations.
- Returns and Exchanges:
1.1 Eligibility for Returns:
- To be eligible for a return or exchange, the product must be purchased from www.himalayasuperfoods.com.
- The product must be in its original condition, unopened, and unused.
1.2 Return Timeframe:
- You have 7 days from the date of purchase to request a return or exchange.
- After 7 days, we regret that we cannot offer a refund or exchange.
1.3 Return Process:
- To initiate a return or exchange, please contact our Customer Support at info@himalayasuperfoods.com. Provide your order details and the reason for the return.
- If your return is approved, we will provide you with instructions on how to return the product.
- Customers are responsible for shipping the product back to us, and we recommend using a trackable shipping method.
1.4 Refund or Exchange:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange.
- If approved, your refund will be processed using the original payment method within 10 business days.
- In the case of an exchange, we will ship the replacement product to you using our standard shipping method.
- Damaged or Defective Products:
2.1 Inspection upon Receipt:
- Please inspect your order immediately upon receipt.
- If you notice any damage or defects, take pictures as evidence and contact our Customer Support within 5 days of receiving the product.
2.2 Return Process for Damaged or Defective Products:
- To return a damaged or defective product, please contact our Customer Support at info@himalayasuperfoods.com. Provide your order details and images of the damaged or defective product.
- We will evaluate the situation and provide instructions for returning the product.
- Upon receiving the damaged or defective product, we will inspect it to verify the issue.
2.3 Refund or Replacement:
- If the return of a damaged or defective product is approved, we will offer you a full refund or send you a replacement product at no additional cost, as per your preference.
- Cancellation Policy:
4.1 Order Cancellation:
- You may cancel your order within 2 days of placing it, as long as it has not been shipped yet.
- To request a cancellation, please contact our Customer Support as soon as possible at info@himalayasuperfoods.com.
4.2 Refunds for Canceled Orders:
- If your order has not been shipped yet, we will process a full refund within 10 business days using the original payment method.
Note: European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Himalaya SuperFoods reserves the right to update or modify this Return and Refund Policy at any time. We recommend reviewing this policy periodically to stay informed about any changes. Should you have any questions or concerns regarding our policy, please contact us at info@himalayasuperfoods.
Thank you for shopping with us! Your satisfaction and well-being are our top priorities.